It’s no secret that Upstate New York – once recognized nationwide as a manufacturing leader – has yet to fully stake its claim in a globalized economy. What might still be a secret to some is how close the region is getting to reclaiming that leadership position. I won’t pretend to be an expert in the emerging fields getting us there: nanotechnology, advanced manufacturing capabilities, or anaerobic digesters enabling process waste to be converted into electricity, to name a few. But I can tell you, from my travels throughout our service regions, our customers understand them. In fact, they’ll tell anyone who’ll listen. At National Grid, we’ve made listening part of our mission.
