As one of the world’s largest buyers of market pulp, Kimberly-Clark knows that protecting forests is critical to addressing climate change, conserving terrestrial biodiversity and ensuring a resilient, healthy supply chain, so sustaining this natural resource through responsible forestry is just one of the ways we care for the planet.
For years, utilities have struggled to define the more responsive operational systems and customer-centric performance models that would trumpet the arrival of Utility 2.0. Lacking a singular event marking the shift, it seems more likely a steady, incremental advance through technology deployments, analytics and a focus on customer engagement represents the path towards a continually evolving future state.