The Power of Design Thinking

The Power of Design Thinking

In face of changing business environments, Design Thinking can help companies and their employees embrace a human-centred mindset to address pain points and improve work processes.

CLP Power Managing Director T K Chiang (centre) and Senior Director - Customer & Business Development Lena Low (third from left) present trophies to Design Thinking coaches.

With the help of Design Thinking, CLP’s Outage Operations Portal includes a near real-time interactive map showing the available information on affected areas in typhoon seasons.

Smart solutions including the use of robots help elderly residents stay digitally connected with their families.

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CAMPAIGN: CLP | Corporate Culture and Initiatives

CONTENT: Article

The colourful post-it notes on the walls of the training workshops reflect the illuminating spirit of Design Thinking: They succinctly capture the pain points of users, and set the scene for participants to brainstorm ideas and find innovative solutions to everyday problems.

CLP has provided Design Thinking training sessions to more than 4,000 Hong Kong employees over the past two years. The company has also designed a badging system for employees to work their way up a graded pathway from ‘apprentice’ to ‘practitioner’ to ‘assistant coach’ to ‘coach’ to ‘fellow’.

Claire He is one of 11 coaches who now helps promote the adoption of Design Thinking across the company. “It is a valuable experience to hold workshops and pass on our knowledge to colleagues, while at the same time learning from each other to enhance our work and business performance,” she says…

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