The Power of Design Thinking

The Power of Design Thinking

In face of changing business environments, Design Thinking can help companies and their employees embrace a human-centred mindset to address pain points and improve work processes.

CLP Power Managing Director T K Chiang (centre) and Senior Director - Customer & Business Development Lena Low (third from left) present trophies to Design Thinking coaches.

With the help of Design Thinking, CLP’s Outage Operations Portal includes a near real-time interactive map showing the available information on affected areas in typhoon seasons.

Smart solutions including the use of robots help elderly residents stay digitally connected with their families.

tweet me:
Design Thinking has become a popular problem-solving methodology to inject business innovation from users’ perspectives. Check out how CLP has been using this tool to find new solutions: https://bit.ly/3wHaKqM #CLPGroup #CLPsustainability #CLPInnofinity
Thursday, June 3, 2021 - 8:15am

CAMPAIGN: CLP | Corporate Culture and Initiatives

CONTENT: Article

The colourful post-it notes on the walls of the training workshops reflect the illuminating spirit of Design Thinking: They succinctly capture the pain points of users, and set the scene for participants to brainstorm ideas and find innovative solutions to everyday problems.

CLP has provided Design Thinking training sessions to more than 4,000 Hong Kong employees over the past two years. The company has also designed a badging system for employees to work their way up a graded pathway from ‘apprentice’ to ‘practitioner’ to ‘assistant coach’ to ‘coach’ to ‘fellow’.

Claire He is one of 11 coaches who now helps promote the adoption of Design Thinking across the company. “It is a valuable experience to hold workshops and pass on our knowledge to colleagues, while at the same time learning from each other to enhance our work and business performance,” she says…

Continue reading on CLP Innofinity

 

About CLP Innofinity

CLP Innofinity is a content hub where readers can find a carefully curated collection of inspiring articles and opinion pieces discussing breakthroughs in innovation and sustainability. The platform is brought to you by the CLP Group, one of the largest investor-owned power businesses in the Asia-Pacific region.