Disruption – disaster or opportunity? The 2008 global recession was a milestone, profoundly affecting every aspect of the economy, with repercussions extending to the present. The military term “VUCA” sums up the situation: “volatile, uncertain, complicated, and ambiguous.” Sodexo was no exception; it was clear that we needed to reassess, innovate, and deliver new service solutions to help our clients cope with the new reality.
