The e-commerce era has not only changed how consumers shop, but also how they return unwanted items. Once an afterthought for many retailers, providing a seamless returns experience has become top priority. Crystal Lassiter, Senior Director of Global Sustainability and Environmental Affairs at UPS, and Ann Starodaj, Senior Director of Sustainability at Optoro, will share how they’re combining global logistics expertise and the world’s leading reverse logistics platform to help retailers manage returned and excess inventory.