Communicating With the Customer

Across much of the 2016 Strategic Directions: Water Industry Report, a common trend is that high-profile events impacting water supply and distribution networks have dramatically raised awareness of operational challenges but also demonstrate an opportunity to change decades-long funding trends.

Leaders Opting for Dual Paths to Smart City Development

Adoption of smart city initiatives appears to be dividing most city governments into two camps – those that opt for incremental add-on or pilot programs, and those that pursue some form of root-level master planning. There are advantages and disadvantages to each course.

Public-Private Partnerships: Teaming Up to Find Solutions for Aging Infrastructure Challenges

As utilities are challenged to minimize rate increases while balancing limited budgets with competing projects, chronic underinvestment, deferred maintenance and compliance mandates, one solution to consider is the public-private partnership (PPP) model.

Utilities Progressively Move Toward Automation Programs to Boost Reliability

Old and obsolete equipment and lack of integration of automation into the overall enterprise – coupled with reliability mandates – have created an environment ripe for the adoption of distribution automation and advanced metering infrastructure (AMI) programs for utilities.

Utilities Can Better Secure Customer Relationships by Offering More Distributed Energy Resources

As falling costs for distributed energy resources reduce the barriers to entry, new players like solar and battery storage developers are establishing relationships with utility customers.

Black & Veatch: Aging Water Systems, Value Perceptions Strain Industry

Black & Veatch's fifth annual water report , based on survey responses from more than 350 industry participants, offers insights and analysis of the key issues facing water service providers across the United States and international markets. It finds persistent anxieties among many water utilities whose aging systems are strained by changing demographics and fiscal challenges. These forces are driven in part by the public value placed on water services and challenges meeting regulatory standards for safe, reliable water supplies and effluent.

Utilities Show Growing Interest in Drone Technology

The interest in drone technology by electric, water and natural gas utilities is growing at a rapid pace, and this relatively new application for utilities seems positioned to eventually become a best practice as the usage is woven into more projects.

Cities Are ‘Smartening Up’ for the Future with IoT

The Internet of Things (IoT) – the concept that all devices that can be connected will be connected – is starting to take root in cities in various parts of the globe. IoT is being used to better manage energy, water, transportation and safety – but what exactly does this look like in first-adopter cities?

To Thrive in Tomorrow’s Economy, Businesses Must Engage Gen Z Now

For a long time the primary focus of marketers has been on reaching Millennials. But, to get ahead of current trends, companies need to turn their attention to the next generation on the horizon—Generation Z (Gen Z). Although Gen Z is relatively young – Demographers place its beginning anywhere from the early ’90s to the mid-2000s according to a 2015 article in the New York Times, they already have nearly $44 billion in spending power and make up over a quarter of the U.S.’s population. This new wave of tech savvy, responsible and authentic individuals calls for a different style of marketing to catch their attention.

One Week After the Conflict Minerals Filings, Here's What We Know

Transparency is the key to complete traceability in supply chain. When transparency increases, companies have better insights into where their products are coming from and how they’ve been made. Data is the key in supplier networks that provides greater data accuracy, clarity, and insights, leading to more contextual intelligence shared across supply chains.

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