John Kiker’s pro bono story began on September 11, 2001.
John was serving as the Vice President of Marketing Communications for United Airlines at the time of the attacks. His responsibilities included leading a crisis communications team – and coordinating its work with the airline’s humanitarian, operational, and investigative teams – in the event of an accident or other emergency. The communications effort undertaken by his team in the wake of the 9/11 attacks has been cited as being among the most compassionate and comprehensive in the history of the industry.
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