Solutions for All: How One Canadian Bank is Developing Technology to Drive Accessibility
By Shelley White
As Vice President of Design, Digital Banking, at Scotiabank, Pamela Hilborn is tasked with developing unique technology solutions that can meet the needs of the Bank’s diverse customer base — including those with disabilities.
Pamela Hilborn has always been fascinated by what makes people tick.
It’s a passion that was sparked 25 years ago when she was a student of physical anthropology at the University of Toronto, and carries into her work today as Vice President of Design, Digital Banking, at Scotiabank.
“I’ve always had a deep interest in human culture and human behaviour,” says Pamela. “So it’s been a natural evolution from having this desire as a young woman to understand what it is that makes us human to a position where I’m trying to create better experiences for humans using technology.”