Principal Financial Group Employee Spotlights: What It's Like To Be a Customer Experience Specialist at Principal

Apr 2, 2024 9:15 AM ET

View the video above or watch "What It's Like To Be a Customer Experience Specialist at Principal" here.

At Principal®, we invest in what matters. And building talented teams is where it all begins. Nahla is a customer experience specialist in the Participant Contact Center in Des Moines, Iowa. In this video, Nahla takes us through her typical workday. The role of a customer experience specialist in our engagement centers may be one of the most customer-centric jobs at Principal, as specialists support people from so many different backgrounds, cultures, and communities. Explore opportunities to join our team: h

About Principal Financial Group

Principal Financial Group® (Nasdaq: PFG) is a global financial company with nearly 20,000 employees1 passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, we’re helping approximately 62 million customers1 plan, protect, invest, and retire, while working to support the communities where we do business, and build a diverse, inclusive workforce. Principal® is proud to be recognized a member of the Bloomberg Gender Equality Index, and a “Best Places to Work in Money Management2 .” Learn more about Principal and our commitment to building a better future at 

1As of December 31, 2023.

2Pensions & Investments, 2022 .