- National Australia Bank Group (ASX:NAB) publishes Annual Review 2010

The report provides a snapshot of the business & how the Company has delivered against its strategy in 2010
Dec 1, 2010 12:20 PM ET

(3BLMedia/theCSRfeed) December 1, 2010 - In 2010, NAB has integrated its Shareholder and Corporate Responsibility (CR) Reviews into one document - the Annual Review.  To complement the Annual Review, NAB has prepared a short video on its CR approach and 2010 performance and a series of Dig Deeper papers covering detailed CR performance data.  Read the report or view the CR video at

The report provides a snapshot of the business and how NAB has delivered against its strategy in 2010.  It presents highlights and challenges across its businesses and corporate responsibility agenda, focused by an assessment of material issues.  Highlights for 2010 include:

  • Delivering growth in Business Bank performance, based on a strong commitment to customers in an environment of contracted lending.

  • Delivering fairer banking, including: abolishing a range of fees; offering the most competitive standard variable home loan rate of the big four Australian banks for more than a year; and announcing changes to credit card payment schemes to benefit the customer.

  • Delivering the largest improvement in Personal Banking customer satisfaction, compared to other major Australian banks.

  • Reducing customer complaints by over 23% across the Australian businesses.

  • Improving employee engagement and being the only major Australian bank cited as an Employer of Choice for Women by EOWA.

  • Becoming Australia’s first carbon neutral bank.

  • Contributing 20,718 volunteer days to the community.

  • Investing over $61.9 million in communities.

NAB continues to use the Global Reporting Initiative (GRI) G3 framework and the Financial Sector Supplement to guide reporting.  NAB’s reporting includes an external assurance statement on the provision of a balanced representation of material issues and accurate CR metrics.

National Australia Bank is a financial services organisation with over 40,000 people.  This report covers the global business, including NAB & MLC in Australia, Clydesdale and Yorkshire Bank in the UK, Bank of New Zealand and Great Western Bank in the US.

To provide feedback or request a printed copy email