Award-Winning Digital Solution Transforms Access to Children’s Healthcare in Florida
Enhanced parent portal helps families manage coverage efficiently and securely
Florida KidCare, a state-sponsored healthcare program, provides low-cost, high-quality health insurance to children from birth through age 18. It includes several income-based CHIP programs, including Florida Healthy Kids, MediKids, and Children’s Medical Services Health Plans. To enhance families' customer experience, Florida Healthy Kids Corporation (FHKC) partnered with Maximus to launch a self-service digital portal for CHIP participants, where parents can apply for coverage, view eligibility, upload documents, pay premiums, and manage their accounts — all from their preferred digital device.
With over 265,000 users, more than 2 million page views, and a 95% user satisfaction rating, the new Florida KidCare Parent Portal delivers an improved experience for families seeking reliable, anytime access to their accounts. It features:
- Secure login and document upload
- Easy-to-navigate, mobile-responsive design
- Easy-to-understand, multilingual content
- Integration with FHKC’s eligibility and enrollment system
- Compliance with state and federal digital accessibility standards
Award-winning digital innovation serves over 200,000 children
The Florida KidCare Parent Portal — a secure, mobile-friendly digital solution that streamlines enrollment, renewal, and account management for over 200,000 children enrolled in the program — was recognized with multiple innovation awards:
- Platinum Hermes Creative Award for mobile websites
- Gold AVA Digital Award for consumer websites
- Merit Award from the Digital Health Awards for web-based digital health portals and education
These recognitions highlight how the Florida KidCare Parent Portal improves customer experience by offering fast, convenient, and secure access to essential health coverage information, allowing families to manage their accounts when and how they prefer.
A seamless digital experience for Florida families
At Maximus, we harness the power of digital solutions to help government programs run more efficiently and effectively. By prioritizing a person-centered design, the Florida KidCare Parent Portal offers an intuitive layout, plain-language content, and a seamless user journey — whether users are applying for the first time or renewing existing coverage.
