Thanks to Big Data, also known as the Internet of things, facilities management professionals can go beyond just monitoring temperature and air quality in a building. They can go as deep as monitoring keystrokes to report on productivity or analyzing vocal patterns in customer telephone interactions. The ability to collect data is nearly endless.
The 2016 Workplace Trends Report, which examines key trends impacting business, points out that while companies have the ability to closely monitor and track employees, they also need to be very transparent about what data is being collected and how it will be used to improve the company and its results, or it risks just creeping out their employees. Big Data must be coupled with Big Judgment to bring desired results.
