A panel of utility executives countered that they recognize the challenges. Several expressed a desire to work with vendors on outcome-based solutions rather than dictating a specific solution.

Carlos Nouel, National Grid’s Vice President of New Energy Solutions says his team issues open RFPs to encourage innovation: “We say, here’s the problem; give us the solution.”

And plenty of solutions are needed as the industry continues to evolve toward a customer-centric model that includes a range of DERs and involves highly visible choices that speak to customers’ values.

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