5 Innovations That Could Save Your Company’s Life

5 Innovations That Could Save Your Company’s Life

Avoid the "death march" of corporate sameness
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UPS's Robin Hensley shares the 5 innovations that could save your company’s life: http://buff.ly/1S7OzUt

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Monday, July 27, 2015 - 12:05pm

CAMPAIGN: Thought Leadership


Robin Hensley | UPS 

Let’s face it — a strong company culture can be a difficult environment for a new concept. There’s good reason for that dynamic.There are few more dangerous places for a radical idea than at a company where group think is allowed to run roughshod over innovation.

In order to maintain itself, a corporate culture requires constant reinforcement. Stability, history, tradition – these are important values in corporate life.

But when held sacrosanct, those very characteristics impede innovation. Now more than ever, major companies are facing business disruptions and new ideas are needed to stay relevant.

It’s time to undercut sameness and over support creativity. Those people at your company with strange ideas? The ones who might seem like “non-team players” – what if they are actually our future heroes?

Let me tell you the story of the army ants.

Stepping Out of Line

Group think, blind allegiance and conformity got you down? Meet the army ant.

Army ants are blind. To survive, they follow each other via a pheromone trail.

Sometimes an ant will lose the scent of the pheromone trail and wander away from the rest of the group. The ants behind it will follow and eventually form a continuous rotating circle. They will march like this without stopping, even to their death.

But on occasion, an ant manages to break away from death march, perhaps even by accident. She steps off course, creating a new path for the ants to follow. Her radical departure ends up saving the entire group as they break out of the death march.

Just like the army ants, it’s important to realize that when we blindly follow a business as usual, traditional course, without exploring new paths and new technologies, we are in danger of joining a death march.

We are all at risk of being outdated or replaced and need to develop and implement innovation. Here’s how.


Five Ways to Avoid the Death March

1. Know your competitors, especially the small competitors. Look for competitors outside of your industry. A competitor that operates on a small scale today could put you out of business tomorrow. What are they doing that you’re not thinking of?

2. Listen to ideas from all levels in the organization and don’t restrict ideas to certain roles. For example, a technological idea does not always come from the technology department, and a marketing idea does not always come from the marketing department. Leaders should encourage collaborations across departments to brainstorm new ideas.

3. Determine the trigger events or tipping points for your business that would cause you to make a change. It could cause a turn around. For example, if you would not invest in a new technology such as mobile devices because of the price, at what price point would you consider it viable? Or, if you are thinking about investing in creating a social community for customer self-help and feedback but do not have a good return on investment model for it, would the ROI change if you experienced a product recall event requiring immediate, broad customer engagement?

4. Create and review a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis on your business. How can you take more advantage of your unique strengths? For example, if you have unique data about a specific neighborhood or part of the world because your sales and service teams are there daily, what else could you do with the data? Could it become another revenue stream? Do you see any immediate threats that need attention? This question can also be phrased as, “what keeps you up at night”? Revisit the list at least monthly because the market, technologies, and customer expectations are changing quickly.

5. Imagine what the business looked like if it was 100% digital, including every customer touch point. How would it change your business? How would it impact your business if your competitor was 100% digital? Raise that question in meetings, and watch people open up to new ideas.

To embrace innovation, we must stop being frightened or offended by new ideas or processes that may disrupt our thought processes or work life.

Stop following the pheromone trail and step off course. It just might lead to innovation.

Robin Hensley is Sr. Director & Applications Manager, Customer Relationship Management (CRM).

This article first appeared on Longitudes, the UPS blog devoted to the trends shaping the global economy.