Wells Fargo Mobilizes to Help Louisiana Customers Impacted by Floods

Wells Fargo Mobile Response Unit team to station in Denham Springs, LA to provide mortgage assistance, insurance claim check processing, and repair and recovery tips
Sep 7, 2016 3:55 PM ET
Wells Fargo's Mobile Response Unit

BATON ROUGE, LA, September 7, 2016 /3BL Media/ – Wells Fargo & Company (NYSE: WFC) today announced the company will deploy its Mobile Response Unit to provide housing recovery assistance to Baton Rouge-area customers impacted by the recent flooding disaster.

The Wells Fargo Mobile Response Unit is located at 1020 South Range Ave. in Denham Springs, LA. Customers can receive in-person assistance from 9 a.m. – 7 p.m. weekdays and 9 a.m. – 2 p.m. on Saturday through September 16. Wells Fargo mortgage customers can also receive disaster assistance services at the company’s mortgage offices located in Baton Rouge and Lafayette.

“Our thoughts are with the communities impacted by the flooding in Louisiana and Mississippi,” said Hugh Rowden, Wells Fargo’s Government and Community Relations Director in the Southeast region. “We care and are concerned about our customers living in these communities, and our Mobile Response Unit is another way we can help them recover as quickly as possible.”

Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial “office on wheels” designed to bring valuable information after a disaster directly to Wells Fargo customers.  The Mobile Response Unit has private offices and is equipped with computers, cellular data feed with satellite backup and is powered by self-contained generators.  Specialized team members on board are prepared to provide in-person mortgage assistance, insurance claim check processing, and tips to start the repair and recovery process in the event the customer was impacted by the flood.

Wells Fargo Home Mortgage customers faced with payment challenges will also have the opportunity to meet face-to-face with the company’s disaster assistance specialists to explore available options.   Last year, Wells Fargo deployed its Mobile Response Unit to Houston after floods damaged thousands of homes in Texas.

Wells Fargo’s deployment of its Mobile Response Unit to the Baton Rouge-area follows the company making a $50,000 donation to support relief and recovery efforts by the American Red Cross-Louisiana Region.

Mortgage customer assistance
Wells Fargo Home Mortgage customers in Louisiana who were affected by the floods should contact Wells Fargo Disaster Assistance Team at 888-818-9147 as soon as they can to discuss payment arrangements or for assistance with property insurance loss claims. The team is available Monday through Friday from 6 a.m. to 10 p.m., and Saturday from 8 a.m. to 2 p.m. CST to help, offer guidance and inf0rmation about loans and assistance programs.

All other customers impacted by the floods who need assistance can contact Wells Fargo 24 hours a day, seven days a week at 1-800-TO-WELLS (1-800-869-3557). Visit Wells Fargo’s Get Help with Disaster Recovery web page for additional details.

About Wells Fargo (Twitter @WellsFargo)
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 36 countries and territories to support customers who conduct business in the global economy. With approximately 268,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.