Sands China's Responsible Gaming Team Training Program

Increasing Team Members' awareness of problem gambling, fostering the promotion of responsible gaming behavor
Jun 25, 2018 11:25 AM ET

As published in the Las Vegas Sands 2017 Corporate Social Responsibility Overvi…

Sands China Ltd. delivered its annual Responsible Gaming Team Training Program at The Venetian Macao’s Adelson Advanced Education Center as part of the company’s continuing efforts to make Responsible Gaming education a top priority. The training was part of Sands China’s participation in Responsible Gaming 2017, an annual event organized by the MSAR Social Welfare Bureau, the MSAR Gaming Inspection and Coordination Bureau (DICJ), and the University of Macau. The training and related activities aimed to further increase Team Members’ awareness of problem gambling and foster the promotion of responsible gaming behavior.

The program was delivered by Professor Bo J. Bernhard, executive director of the UNLV International Gaming Institute, along with Sands China in-house trainer Romeu Júlio do Espírito Santo, who completed the Macao Responsible Gambling Advisor (MRGA) and Train-the-trainer programs. Attendees were educated on the behaviors of problem gamblers, how to provide appropriate information and assistance on responsible gaming, and the application procedures of the self-exclusion and third-party exclusion programs. UNLV presented certifcates to 80 participating Team Members, who came from gaming operations, security, and human resources.

“Minimizing the social impact of problem gaming in Macao is very important to Sands China, and this program represents one of our most successful efforts,” said Cetin Tanisman, senior vice president of Casino Operations for Sands China Ltd.

Introduced in 2013, the Responsible Gaming Team Training Program is a global initiative for Las Vegas Sands. Each year, the company introduces new and enhanced elements to improve Team Members’ ability to manage responsible gaming practices. To date, more than 430 participants have attended training sessions and nearly 2,400 hours of training have been provided through the annual program. Sands China launched its responsible gaming training program in 2004 and has been a pioneer in establishing a comprehensive program to create a socially responsible environment and culture for responsible gaming in Macao. Part of our overall program in all regions includes Responsible Gaming training, Ambassador certifcation, and Team Member engagement.

To learn more about CSR programs and initiatives at Las Vegas Sands,  read the 2017 Corporate Social Responsibility Overview.