For more than 160 years, PNC’s strategy has been focused on the communities and people we serve. PNC’s investment in and collaboration with our employees, communities, customers, and shareholders directly reflect the strength and character of our company. When our communities thrive, we thrive.
As I step into the Chief Corporate Responsibility Officer role, I’m honored to share the substantive progress our teams accomplished in 2025. It’s important to emphasize that we do not- and cannot- do this work alone. In 2025, we consistently engaged with our shareholders and community partners on topics such as corporate strategy, financial and operating performance, and our responsibility as a corporate citizen. These conversations provided valuable insight, reinforced accountability and helped to drive continuous improvement. Read the full Corporate Responsibility Report.
Sustained and Consistent Community Impact
At PNC, community investment isn’t separate from our business. It is fundamental to it. In 2025, we completed and exceeded expectations on two transformative multiyear commitments- one focused on community improvement, and the other, on climate action:
- The four-year Community Benefits Plan surpassed our $88 billion pledge, with $119.3 billion in capital deployed to promote homeownership, support small business growth and advance community investment through loans, financing, investments and philanthropic contributions. In 2025, our Community Development Banking team extended $660 million in loans and investments, up from $469 million in 2024.
- Additionally, we successfully met and exceeded our $30 billion Environmental Finance pledge. Since 2021, we have mobilized $33.4 billion in financing across multiple lines of business, including renewable energy, green buildings, clean transportation, and environmentally linked loan products. We also achieved our 100% renewable energy goal for purchased electricity by the end of 2025, driven by two long‑term agreements.
More Accessible Financial Tools and Solutions
We continue to innovate on customer‑focused financial solutions for the evolving marketplace. In 2025, we rolled out an enhanced online banking platform, delivering a more convenient, accessible and seamless experience for 11.5 million customers. We also invested in meeting customers where they are through our mobile branch network. In 2025, PNC mobile branches traveled nearly 94,000 miles, serving almost 20,000 customers in 3,449 visits coordinated by 255 community organizations. We complemented this outreach with 461 free financial education seminars designed to help participants make informed financial decisions.
Even as technology allows for new, more accessible service options, we understand many customers rely on the convenience of their neighborhood banks. We expanded our branch network in 2025, including 26 new branches and 170 renovations that modernize the in‑branch experience while supporting local communities.
This growth will continue under PNC’s $2 billion investment commitment in our branch network over the next five years- adding more than 300 new branches and 1,400 renovations. On January 5, 2026, PNC completed its acquisition of FirstBank Holding Company, including its banking subsidiary, FirstBank, significantly expanding our presence in Colorado and Arizona.
Early Childhood Education to Drive Economic Opportunity
PNC has invested in early childhood education for more than 20 years because we know education is a powerful driver of economic opportunity.
Through PNC Grow Up Great®, our signature $500 million, bilingual early childhood education initiative, we remain steadfast in our philanthropic commitment to help prepare children from birth to age 5 for success in school and life. From the program’s inception in 2004 through 2025, PNC Grow Up Great has supported more than 11.5 million children through over $290 million grants and educational programs. PNC employees have volunteered more than 1.3 million hours for this worthy cause. In 2025, they volunteered a total of 84,549 hours across up to 2,000 partner organizations focused on early childhood education or economic opportunity.
Taking Action to Help Close the Housing Affordability Gap
Like education, home ownership is a powerful driver of economic opportunity and generational wealth. At a time when our country faces a clear shortage of affordable housing, we’re focused on expanding access.
We know that homeownership is one of life’s biggest decisions, and we are here to support individuals and families through that important process. In 2025, more than 40 percent of our mortgages in primary assessment area markets supported low‑ and moderate‑income (LMI) borrowers.
In addition to homeownership, PNC also expands opportunity by supporting the development of affordable rental housing. In 2025, PNC Multifamily Capital, one of the nation’s largest syndicators of affordable rental housing, provided $4.0 billion in debt and equity to create or preserve affordable rental housing across urban centers, suburban neighborhoods and rural communities. These investments produced 15,900 units of affordable rental housing in 127 properties across 31 states and Washington, D.C.
Through this work, and our insights from the Community Benefits Plan, we will continue to make meaningful investments and improvements in our communities to support housing affordability and strengthen the trust that our stakeholders place in PNC.
Talent & Inclusion Drive Growth
Our business stands on serving a diverse group of individuals, families and businesses across the country. To do so effectively, and win in the marketplace, we must recruit and retain talented employees with the relevant experiences, skills and perspectives to best support them. This is a business imperative, and we work every day to foster an accessible and inclusive workplace where all employees — and customers — can feel welcomed, valued and respected. To support this imperative, we do not discriminate against any employee, potential or current client, supplier, or any other stakeholder, consistent with applicable laws.
Our people are at the heart of everything we do. Our 55,000-plus employees strive to elevate our business, and we are intentional in supporting their well-being. In 2025, we advanced our competitive talent strategy by introducing Brilliant Thrives Here® - a new Employee Value Proposition (EVP)- reinforcing our commitment to help employees grow, contribute and thrive. We also continue to improve the employee experience by offering professional development and education benefits. More than 10,500 employees have enrolled in academic programs through PNC’s education benefit in partnership with Guild since late 2022. Through PNC University (PNCU), employees had access to more than 26,000 learning content options, completing 4.2 million hours of training, including PNC’s AI Skills Academy, which launched in 2025. Teams also leveraged multiple generative AI platforms that we deployed in 2025, including Microsoft CoPilot®, to enhance employee productivity and support informed decision-making.
Looking Forward
When we help a child develop a love of learning or help a family access stable housing, we strengthen the communities where we live and work.
Our community investments, educational initiatives, and support for housing affordability reinforce our approach to growth: serving communities well, earning long-term trust, and building our coast-to-coast franchise responsibly. That includes the ethical and productive use of AI, which remains a critical focus for PNC and our stakeholders. In 2025, PNC strengthened governance for the responsible use of AI through the establishment of the Generative Artificial Intelligence (GenAI) framework and policy, alongside the Responsible AI Working Group’s continued oversight of adherence to and expansion of the firmwide application of PNC’s Responsible AI principles.
These efforts in 2025 represent just a snapshot of the comprehensive accomplishments detailed throughout this report, demonstrating our commitment and service to our customers and stakeholders. It’s how we’ve prospered for more than 160 years — and it’s what we’ll continue to do in communities across the country.
STACY M. JUCHNO
Chief Corporate Responsibility Officer
