Honda Customer Service Manager is Who Makes a Honda

Sep 10, 2014 12:00 PM ET

MARYSVILLE, Ohio, September 10, 2014 – Honda today unveiled the newest associate profile in its popular 12-part What Makes a Honda is Who Makes a Honda video series. Cynthia Simons, who is an assistant manager at the Customer Support Center in Chino, California is featured not only for her commitment to customers, but her commitment to the community.

Simons, who serves as part of the national customer support network for Honda and Acura owners, gives back to the community via the Cynthia’s Heart Foundation, often partnering with other Honda associates to provide food and household items for the less fortunate.

Simons first developed the idea after experiencing an outpouring of support from her friends and co-workers as she fought a successful battle against cancer. The care shown to her and her family, sparked her not only to give, but to encourage others to help however possible.

“The goal we have is not only to be able to give back to those in need, but also to show that everyone has the ability to give back, no matter how they can contribute,” Simons said. “Little becomes much when it is placed in the hands of someone with nothing.”

Simons, who is also an accomplished gospel singer, started as a contractor with Honda and soon found that her personal philosophies were a perfect fit with the Honda tenets that have been in place since the company’s early years.

“What was most impressive to me is that a company as large as Honda would have respect for the individual as part of its Honda philosophy,” Simons said. “Respect for the individual is so important because we have to have that same spirit with the customers every day.”

The What Makes a Honda is Who Makes a Honda video series focuses on Honda’s commitment to innovation, inclusion, a youthful spirit and respect for the individual – core tenets of Honda’s approach to business that work equally well in the community. In addition, the videos spotlight the diverse career opportunities that exist within Honda, while also showcasing inspiring ways these associates engage in their communities.

The What Makes a Honda is Who Makes a Honda series will run on Honda’s YouTube channel at

About Honda
Honda established operations in America in 1959, and now employs more than 33,000 associates in its North America sales, R&D and manufacturing. It now operates 16 major manufacturing facilities in North America, producing a wide range of Honda and Acura automobiles, automobile engines and transmissions, Honda all-terrain vehicles, and power equipment products such as lawn mowers, mini-tillers and general purpose engines, using domestic and globally sourced parts.

This includes eight Honda auto plants in the North American region that have the capacity to produce 1.92 million automobiles each year.  Honda operates major research and development centers in the U.S. that fully design, develop and engineer many of the products Honda produces in North America.

In 2013, more than 90 percent of the Honda and Acura automobiles sold in the U.S. were produced in North America.