The Era of the Know-it-all Ceo Is Over, According to Ceos

The Era of the Know-it-all Ceo Is Over, According to Ceos

Suzy Welch on CNBC

Thursday, October 28, 2021 - 9:00am

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Suzy Welch thought she and other leaders were experiencing decision fatigue during the pandemic, but it was something else, something new taking place in the C-suite that she thinks will ultimately benefit leaders.

“It was really learning fatigue, learning new things every day, and there are only so many new things you can process,” the management expert and CNBC Contributor said during a CNBC Leadership Exchange  with CEOs across a wide range of industries.

Dan Amos, who has been CEO of Aflac for 31 years, said he is writing more handwritten notes to employees than he has “ever done in my life.”

“The quarter just ended for sales and I wrote 80 notes, just very short notes ... trying to connect with people, to let them know they are important,” Amos said. “And that’s been something I really had to work on.”

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