Washington and Oregon Wildfires: Information for T‑Mobile and Metro by T‑Mobile customers

As wildfires burn in Southern WA and in Eastern Oregon, our thoughts are with the thousands of people who have been affected. T-Mobile is keeping a close eye on the situation, including any impacts on our network, customers, and employees. At this stage, our network is holding up well in both states and we have hundreds of generators deployed throughout the affected area in the event local power grids are affected.

If you are in an area that could potentially be impacted, please monitor and follow any evacuation orders that may be issued by local authorities.

Given the unpredictable nature of wildfires, we also encourage our customers to make a few preparations:

• Fully charge your phone and wireless devices, and have charging cables handy. You can also consider investing in a charging device, like an external battery that doesn’t need a power outlet.
• Set up Wi-Fi Calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling; and for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.

Our local teams are tracking the impact of the air quality on our stores and will evaluate if store closures are necessary. Please reach out to your local store to confirm their status.