Healthcare Transformation Through Operational Excellence

Healthcare Transformation Through Operational Excellence

Healthcare experts discuss how different process improvement programs are working in Nova Scotia, Alberta, and Ontario.
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Healthcare experts from Ontario, Nova Scotia, and Alberta discuss transformation within their departments #HCC2011


TOPIC: Healthcare Transformation Through Operational Excellence
Plenary Session 3 at Healthcare Management Forum: Process Improvement and Operational Excellence
WHEN: Monday, April 4 2011 at 10:45 a.m
WHERE: Toronto
Priority Code: 3BL1

Moderated By:
Gabriela Prada,
Director, Health Innovation, Policy and Evaluation, The Conference Board of Canada

Sandra Cascadden, Chief Health Information Officer, Nova Scotia Department of Health
Margaret Mottershead, Chief Executive Officer, Ontario Association of Community Care Access Centres
Alison Tonge, Executive Vice-President, Strategy and Performance, Alberta Health Services

Resource allocation and cost containment are part of the lexicon of healthcare efficiency experts. Most agree that no real transformational change occurs until process redesign, behavioral change, and structural improvement decisions are in place.

Hear from senior healthcare leaders about their experience in managing and measuring change and transformation. The experts will also discuss how the different process improvement programs are working in Nova Scotia and Ontario. The five year transformation goal of “Becoming the Best” by Alberta Health Services will be addressed, with special attention to how ABS is building a ‘culture for transformation’ across the province.

To view the full agenda for this event, incuding all speakers and session descriptions, please click here. For further information, contact Joel Elliott at


Wednesday, January 19, 2011 - 2:00pm