SAP Positioned in Leaders Quadrant of Magic Quadrant for Customer Care and Billing Solutions in the Energy and Utilities Market

Jul 26, 2011 10:00 AM ET

(3BL Media / theCSRfeed) July 26, 2011 - SAP AG (NYSE: SAP) today announced it has been positioned by Gartner Inc. in the leaders quadrant of the “Magic Quadrant for Utilities Customer Information Systems (CIS)” report1. SAP is recognized as a market leader for both its “ability to execute” and its “completeness of vision.”

“We are very excited to be positioned as a CIS leader by Gartner,” said James McClelland, senior global director, Industry Marketing, Energy and Utilities, SAP. “Customers in both liberalized and regulated markets using the SAP Customer Relationship Management and Billing for Utilities package continue to find that their business needs are met in the transforming energy marketplace.”   More than 600 utilities worldwide are using SAP® for Utilities solutions for comprehensive management over customer care and billing. Significant investments made by SAP have helped ensure that the utilities solutions can better meet the changing needs of today’s energy market. Enhanced functionalities for billing agents, support for demand-side management (DSM) programs, mobile device integration and new scenarios for AMI integration are all key features that now enrich the SAP for Utilities solution portfolio.   All of these specialties will be on display at the upcoming SAP for Utilities North American Conference 2011, being held in San Antonio, Texas, September 18-21. Hundreds of SAP customers, partners and vendors will be on-hand at the annual event to illustrate best practices and solutions for the energy and utilities market. More information is available at   For more information on SAP for Utilities solutions, visit the Industries and Solutions newsroom. Follow SAP on Twitter at @sapnews.   1Gartner “Magic Quadrant for Utilities Customer Information Systems” by Zarko Sumic, June 15, 2011.   About the Magic Quadrant The Magic Quadrant is copyrighted 2011 by Gartner Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.   Media Contacts: Evan Welsh, SAP, +1 (610) 203-9742,, EDT Anthony Suarez, Burson-Marsteller, +1 (212) 614-4331,, EDT   SAP15535