No Margin, No Mission

Blog by Deborah Rozman, President and CEO of Quantum Intech, Inc. (dba HeartMath Inc.)
May 19, 2011 8:00 AM ET

Written by Deborah Rozman, President and CEO of Quantum Intech, Inc. (dba Heart…

How many times have we seen idealistic CEOs put their social mission before their bottom line and go out of business? Too often. There seems to be, for some, a dichotomy between serving others and implementing bottom-line business practices that can fund that service. 

Before presenting our investment opportunity at Investor’s Circle Spring Venture Fair and Forum in 2010, I was assigned a wonderful liaison from Calvert Social Equities Fund to help with introductions to impact investors. During one of our sessions he asked me, “Did you know you are a Triple Bottom Line company?” I replied, “What’s that?” After he explained what it meant, I told him the HeartMath mission and our for-profit and nonprofit HeartMath companies have always been about researching and providing measurable, ROI-based stress solutions to help people and the planet and I believe that you need profit to fund that. “No margin, no mission,” I quipped. Well, he was struck by that phrase — which I had learned 10 years earlier from a business advisor — and now shares it with other social entrepreneurs.   Social responsibility and sustainability include being responsible to grow revenue and profitability to sustain your mission. There is nothing wrong with building enough margin in your services and products to be sustainable. The market will guide you. If your price is too high, you will lose volume sales; if too little, you won’t make it.   Read more of No Margin, No Mission   Deborah Rozman is President and CEO of Quantum Intech, Inc. (dba HeartMath Inc.) and serves on the advisory board of the Institute of HeartMath. Quantum Intech, with its scientifically validated HeartMath® programs, is a world leader in personal and organizational stress reduction. HeartMath provides individuals and businesses with a set of tools, methods and emWave technologies to empower themselves to navigate through stressful, changing times. HeartMath programs have enabled organizations to achieve a 2:1 ROI in lowered health costs within one year – while at the same time increasing employee satisfaction and performance. The aggregate savings – and additional returns from enhanced performance – add up fast, creating a significant value proposition for companies and society as a whole.   Quantum Intech also has a strong reputation as a socially responsible and triple bottom line company in partnership with the 501(c)3 non-profit stress research organization, Institute of HeartMath, which provides HeartMath’s stress solutions to the underserved, including schools, community service organizations and veterans.