MetLife: Cultivating a Purpose-Driven and Inclusive Culture

We strive to enable colleagues at all levels to lead with purpose, collaborate effectively and drive impactful outcomes. We cultivate a purpose-driven and inclusive culture that serves as a driving force for meeting our business objectives.

Engaging Our Colleagues

MetLife continues to adopt practices and programs that drive a consistent employee experience, creating connection and engagement. 

MOMENTUM is MetLife’s global community of employee-driven networks organized and operating under one umbrella focused on cultivating a great place to work for our employees, everywhere we operate. Led by employee volunteers, the networks are voluntary and open to all employees. 

MOMENTUM actively engages our colleagues in career development and community outreach. Our networks sponsor events and learning opportunities that highlight career paths and tools available at MetLife, enabling everyone to thrive. By aligning and amplifying our MOMENTUM networks, community ambassadors— office-based volunteers—actively foster and strengthen community interconnectivity. 

Innovation thrives in an inclusive culture, where people feel confident about sharing their ideas. MetLife’s global Experimentation Fund gives colleagues the chance to submit ideas to receive funding for low-cost, quick experiments. In addition, we empower colleagues to challenge the status quo and identify opportunities to improve processes—to “remove pebbles.” Since the “removing pebbles” program’s inception in July 2023, the initiative has saved 1.7 million hours

Listening to Our Colleagues

Listening to colleagues, gaining their perspective on how we are working together and recognizing them when they advance our purpose are essential to nurturing our purpose-driven, inclusive culture. Colleagues provide feedback on our work practices through surveys, Let’s Talk, Live! forums (monthly, CEO-led, global town halls) and virtual and in-person listening sessions with leaders.

The MyVoice survey is part of our Company-wide annual listening program, dedicated to fostering a culture where every colleague’s voice is heard and valued. Sharing and actioning results is a collaborative and inclusive effort—our CEO shares enterprise-wide results at Let’s Talk, Live!, leaders review feedback with their teams, and we engage MyVoice action committees throughout the organization to help identify opportunities and to implement solutions to improve the employee experience. Insights are leveraged to establish enterprise focus areas and help us move forward together.

The 2024 MyVoice surveys had record-high engagement and strong results overall. We improved or maintained year-over-year scores across all survey questions and exceeded industry benchmarks where measured. Areas where employees said MetLife is doing well include culture, balance and flexibility, well-being, learning and development.

Recognizing Our Colleagues

The Global Recognition program at MetLife honors the commitment and outstanding performance of our employees. It exemplifies our culture in action by recognizing employees for their contributions toward fulfilling our purpose. Throughout the year, we recognize employees through multiple global channels, including:

• Purpose Award, which recognizes individuals or teams who made extraordinary efforts to bring MetLife’s purpose to life and deliver for our stakeholders;
• Above and Beyond Award, which recognizes colleagues for their collaboration, experimentation and customer-focused achievements; and
• Center Stage, a platform for sharing continuous recognition, such as anniversaries, milestones and successes.

Read more about MetLife’s purpose-driven and inclusive culture in its 2024 Sustainability Report.