LG Home Appliances Rated Highest Again in American Customer Satisfaction

Consumers Prefer LG ENERGY STAR Certified Appliances for Third Consecutive Year; LG Washing Machines Continue to Lead in Reliability, Features, Performance
Sep 27, 2017 10:00 AM ET

ENGLEWOOD CLIFFS, N.J., Sept. 27, 2017 /3BL Media/ - LG Electronics once again beat out all home appliance competitors in customer satisfaction, achieving the number one spot in the coveted 2017 American Customer Satisfaction Index® (ACSI).* Marking the third consecutive year that American consumers rated LG highest, the findings come from ACSI’s 2017 surveys of randomly chosen consumers asked to evaluate their experiences with recently purchased household appliances.

“It is significant to note that not only does LG home appliances lead the industry again this year, LG is also among the highest rated in customer satisfaction for 2017 among all types of products and services measured in ACSI,” says ACSI Director David VanAmburg. “The challenge for appliance manufacturers is how best differentiate to their products to gain an edge in satisfying customers.  Clearly LG continues to leverage success in this regard relative to competition, according to our 2017 survey results.”

LG’s top customer satisfaction ranking from the ACSI comes on the heels of LG’s record-breaking seven of 11 J.D. Power customer satisfaction awards in the laundry and kitchen appliance segments.** The comprehensive 2017 J.D. Power Kitchen and Laundry Appliance Satisfaction Studies named LG highest in customer satisfaction in front-load washers, top-load washers, and gas and electric clothes dryers. LG ENERGY STAR® certified laundry machines performed particularly well in four important areas: performance and reliability ease of use, features, and styling and appearance.

“American consumers’ love affair with LG home appliances reflects ground-breaking LG innovations that not only outperform other brands but also offer first-to-market technologies that make consumers’ lives easier than they ever thought possible,” said David VanderWaal, vice president of marketing, LG Electronics USA. “The top ACSI ranking is proof that our mission to exceed customer expectations – by delivering innovation, design, and reliability and energy efficiency – has a positive impact in households across America.”

LG washers lead the industry in innovation and energy efficiency with 13 LG washing machine models earning the “ENERGY STAR Most Efficient 2017” designation (more than any other brand for clothes washers larger than 2.5 cubic feet) from the U.S. Environmental Protection Agency. According to the EPA, the Most Efficient 2017 designation “recognizes products that deliver cutting-edge energy efficiency along with the latest technological innovation.”

LG also earned the highest 2017 reliability rankings in front-load washing machines and high-efficiency top-load washing machines, as well as in both electric and gas dryers by a leading U.S. consumer products publication.***

LG has a long history of industry-first innovation in the laundry category, pioneering direct-drive inverter motors, steam technology and WiFi connectivity, among others. LG was the first to introduce a two-in-one washing machine with the innovative LG SideKick,™ a washer that sits below an LG front-load washer designed to wash small loads that are a big deal and can’t wait. The 1- cubic-foot washer can wash three to four pounds of laundry per cycle, operating simultaneously or independently with the LG front-load washer. Consumers can upgrade their new or current laundry room with the LG SideKick as it is compatible with LG front-load washers as far back as 2009.

Complementing LG’s home laundry leadership, both the American Customer Satisfaction Index and J.D. Power also recognize unparalleled customer satisfaction with LG ENERGY STAR certified kitchen appliances. LG French Door refrigerators include the award-winning LG InstaView™ technology, which allows consumer to knock twice on the refrigerator door to illuminate the sleek glass Door-in-Door® panel, and see inside the refrigerator. The all-new LG QuadWash™ dishwashers put maximum cleaning in motion with four spray arms instead of the traditional two arms. The innovative LG ProBake Convection™ technology, typically found in commercial-grade ovens, moves the heating element from the bottom of the oven to the back wall for optimal heat distribution that provides consistent heating on the top and bottom of every dish.

To learn more about the LG appliances visit www.lg.com/us.