Originally published in GoDaddy’s 2025 Global Stakeholder Impact Report
Trust & Safety
We strive to address harmful content while helping ensure we operate a platform encouraging diverse ideas and open expression.
GoDaddy believes in the importance of freedom of speech, but we also recognize the importance of addressing harmful content in a manner designed to protect our community. Our trust and safety approach is overseen by GoDaddy’s Trust and Safety Team and is grounded in robust policies, consistent enforcement, regulatory compliance, and transparent disclosures. Our philosophy is outlined in our Trust Center, with specific policies detailed in our Universal Terms of Service (UTOS).
As a provider of domain registration and hosting services, GoDaddy plays an important role in the digital landscape. While we facilitate domain registrations, we also offer comprehensive hosting solutions that help customers establish and maintain their online presence. GoDaddy remains committed to addressing and helping mitigate the potential negative impacts of digital technology misuse, even where our ability to directly modify or remove harmful content may be limited. Our ongoing efforts to promote responsible and sustainable digital practices reflect our dedication to a secure and open internet.
Governance & Transparency
GoDaddy’s UTOS set forth the terms and conditions that govern the use of a majority of our sites, products, and services.18 It’s a violation of our UTOS to use our services to promote, encourage, or engage in violence or for any illegal activity, including, but not limited to, the exploitation of children, the promotion of terrorism, the sale of prescription medicine without a valid prescription, and fraudulent activity. We regularly review and stress test our trust and safety policies to address emerging risks and evolving threats.
We take reports and feedback seriously. GoDaddy’s Trust and Safety Team follows established processes to review content complaints for potential violations of our UTOS or other safety policies and takes appropriate action when violations are identified, which may include account suspension, termination, or other measures as warranted.
In 2025, we strengthened these processes by improving how content complaints can be submitted and tracked. Updates to our intake process added clearer guidance, making reporting more accessible and trackable.
23,860 - Our Content Safety Team processed 23,860 complaint cases, with complaints typically resolved within 48 hours.19
Regulatory Compliance
GoDaddy is committed to meeting applicable online safety and content regulation requirements in the regions where we operate. Where relevant to our operations, we take into account frameworks such as the E.U.’s Digital Services Act, including annual transparency report obligations, and the U.K.’s Online Safety Act. These frameworks help inform our approach to transparency, accountability, and the responsible management of online content, reinforcing our commitment to user safety and trust.
Safeguarding Trust & Safety Employees
Trust and safety work can be emotionally demanding. To help protect our teams, we use the Light Switch Protocol (LSP), a simple framework that limits exposure to sensitive content and helps ensure employees engage only at a level they have opted into. By clearly signaling when detailed discussions are appropriate and when conversations should remain high level, the LSP enables critical work on harmful content while safeguarding employee wellbeing.
Collaboration for Internet Safety
GoDaddy works with industry peers to help create a safer and more sustainable internet. We participate in several industry groups, including the Tech Coalition, where technology companies collaborate to advance child safety online through shared expertise and collective action. We also engage with the i2Coalition through technology policy briefings and cybersecurity and privacy working groups, helping inform industry dialogue and promote responsible practices that protect users and entrepreneurs alike. Through this work, we contribute to shared resources and support other companies as they build and strengthen trust and safety capabilities across the broader digital ecosystem.
Learn more about GoDaddy’s 2025 Global Stakeholder Impact Report.
About this Report
The GoDaddy 2025 Global Stakeholder Impact Report details our progress toward our corporate sustainability goals, strategies, and initiatives in support of our overarching purpose and values. Unless otherwise noted, this report reflects our corporate sustainability performance across our global operations covering the fiscal year period from January 1 to December 31, 2025. To demonstrate our commitment to transparent communication regarding our sustainability progress, we routinely share updates through our website and our annual reporting. We welcome your questions, comments, and feedback on this report by contacting [email protected].
This report references the Global Reporting Initiative Standards, includes select Sustainability Accounting Standards Board metrics for the Internet Media and Services sector, and the Task Force on Climate Related Financial Disclosures. We also disclose our contributions and progress toward priority UN SDGs. For additional information on how we align with these frameworks and key indicators demonstrating our sustainability performance, please refer to the Frameworks & Metrics section.
About GoDaddy
GoDaddy, the world's largest domain name registrar, helps millions of entrepreneurs globally start, grow, and scale their businesses. People come to GoDaddy to name their idea, build a website and logo, sell their products and services and accept payments. GoDaddy Airo®, the company's AI-powered experience, makes growing a small business faster and easier by helping them to get their idea online in minutes, drive traffic and boost sales. GoDaddy's expert guides are available 24/7 to provide assistance. To learn more about the company, visit www.GoDaddy.com.
[18] Other GoDaddy brands may have standalone terms of service that govern their respective sites, tools, and services.
[19] The total number of complaints reflects full-year 2025 data. Resolution time metrics reflect performance following system enhancements implemented in September 2025 through year-end, as part of our continued operational improvements.
