CSR Job Posting: Training Coordinator at Social Accountability International, New York

Employment at Social Accountability International

Location: New York, NY (SAI Headquarters)

Goals: Build an entrepreneurial business unit that delivers training and consulting services in support of SAI’s mission to promote workers’ rights around the world.

Objectives: Work closely with the Director and Senior Manager to achieve the above stated goal. The primary objectives are to:

• Maintain and improve service quality in the training programs

• Expand SAI training programs and capacity to deliver training

• Support service delivery and expansion of corporate programs

Although administrative support may be available in the future, the Coordinator is part of a three- person team at HQ and thus has significant administrative duties.   The responsibilities of the Training Coordinator include:   Training for Auditor and Professional Development Courses Planning and Operations

• Manage day-to-day operations of international classroom training program, including scheduling courses and trainers, coordinating with local hosts and venues

• Assist in development of annual training schedule

• Coordinate with SAI accounting department on registration and payments

• Manage publication, preparation and distribution of all training course materials

• Generate and distribute course completion certificates

• Provide pre- and post-course customer service

• Manager course-related usage of Social Fingerprint™ Training Center (learning management system)

• Develop marketing materials and promote classroom training courses

• Manage budget for each classroom course

 Management System

• Manage updates and communications with trainers and consultants regarding course operations and trainer qualifications

• Track and report on participant surveys, complaints and department performance measurements

• Schedule and maintain records of quarterly management review of training program

 Custom Training and Technical Assistance Projects

• Organize logistics for project activities such as courses and meetings, including venue and trainer scheduling

• Manage publication, preparation and distribution of all project materials

• Generate and distribute course completion certificates

• Manage project-related usage of the Social Fingerprint™ Training Center (learning management system)

 Online Training and Learning Management System

• Coordinate with online training contractor to maintain and update Social Fingerprint™ Training Center (learning management system)

• Manage customer service and generate reports for all users in the Social Fingerprint™ Training Center (learning management system)

• Support marketing and demos for Social Fingerprint™ Program and Training Center

Communications and Corporate Programs Support

• Assist with website, newsletter and other organizational releases related to department activities

• Support Director and Senior Manager on customer service related to all SAI Corporate members and prospective members, as needed

Requirements:   Education: BA in relevant discipline required.
  Experience:

• Knowledge of CSR field

• Familiarity with social compliance standards

• Project management

• Managing and producing communications targeted to corporations

Skills:

• Intermediate-advanced knowledge of MS Office (including Word, Excel and Outlook)

• Experience with databases and web-based tools

• Strong research and writing ability

• Strong organizational skills with attention to detail

• Excellent customer service skills and attitude

• Ability to manage multiple activities and projects simultaneously

 Compensation commensurate with experience. Excellent benefits package. SAI is an Equal Opportunity Employer.   Application Instructions
Email or Fax resume and cover letter to: recruits@sa-intl.org or SAI, 212-684-1515 or with the subject heading: “Training Coordinator”. In order to be reviewed, application must have SAI-specific cover letter. Please include current employment status in the cover letter. No phone calls, please.   SAI18053