Stories from our 2011 Better World Report: Roving Leadership Alive and Well
Stories from our 2011 Better World Report: Roving Leadership Alive and Well
Dan Bos and Terry Lopez saw a problem—too few safety suggestions and too many safety incidents at GreenHouse Operations. They asked Kirsten Barkel to do something about it, and Kirsten took charge. She and a team talked to people, created communication tools, and generally made safety more visible and more fun. Safety suggestions from employees are up 78%; incidents are down 27%. Kirsten has become "the complaint department with a smile," noting that employee ideas have been crucial to their success. Her Safety Liaison job is now a development position for anyone interested in learning about Herman Miller's safety culture. We have leaders with all sorts of titles at Herman Miller.
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