CASE STUDY | Cyber Security is Tapping Into Non-Traditional Talent

CASE STUDY | Cyber Security is Tapping Into Non-Traditional Talent

Symantec C3 Program Highlighted by Gartner’s Diversity & Inclusion Leadership Council
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Multimedia from this Release

Symantec and its nonprofit partners assess employers in different regions to understand the types of cyber security skills that are needed.

Symantec C3 training focuses on hard and soft skills for the workplace.

Symantec’s four-step process for training and placing nontraditional talent.

2018 Symantec C3 results.


CEB (that has now joined with Gartner) represents the world’s leading research and advisory company. Recognizing the importance that diversity and inclusion plays in business growth and success, CEB has launched the Diversity & Inclusion Leadership Council that “equips those leading diversity and inclusion teams with actionable solutions to enable business performance.”

We are happy to provide highlights of the Symantec Cyber Career Connection (Symantec C3) profile that was developed by the CEB Diversity and Inclusion Leadership Council and is currently featured as a resource for CEB D&I Leadership Council members.

(This piece originally appeared on the CEB Diversity and Inclusion website. A copy of the full case study is available at the bottom of this article.)

Thursday, July 5, 2018 - 8:40am

CAMPAIGN: NortonLifeLock | C3: Cyber Career Connection

CONTENT: Article


To address the shortage of cyber security talent, Symantec first launched its Cyber Career Connection (Symantec C3) in 2014. It partnered with workforce development nonprofits to prepare nontraditional candidates — including women and people of color — for careers in cyber security.

Later, the program was expanded to prepare other underrepresented groups who face barriers to employment, such as veterans and under-resourced young adults. The program’s goal is to help close the cyber security skills gap by investing in skills training, hands-on experience and job-placement support for young adults without college degrees. The results are two-fold: Recruiting leaders have a new, more diverse pool of candidates to consider and qualified nontraditional candidates have new job options in entry-level technical roles.

Solution Highlights

Symantec C3 has three components:

  1. Assess skills based on regional requirements. Define hiring needs specific to regional skill requirements.
    1. The assessment helps ensure that Symantec C3 students are prepared to fill jobs in their region.
  2. Tailor training to hiring needs. Equip nontraditional candidates with both hard and soft-skills training.
    1. Through tailored training, Symantec C3 students learn technical skills required to pass industry certifications, as well as soft skills necessary for success in the workplace.
    2. Soft-skills training is especially important since candidates with alternative credentials may not have had the opportunity to develop these skills in previous careers.
  3. Increase awareness of nontraditional hires. Increase awareness of the need to hire candidates without traditional four-year technology degrees.
    1. Partnering with reputable employers that hire non-traditional talent influences other companies to do the same.
    2. By considering non-traditional talent pools, organizations can increase the supply of candidates for their open roles, thereby improving recruiting outcomes.


Although Symantec relied on multiple workforce development partnerships to create Symantec C3, external partnerships may not be required to build support for training and hiring from non-traditional sources. To create a career development program for nontraditional candidates, stakeholders in the recruiting process should:

  • Build executive support for considering nontraditional candidates. Highlight the successes of candidates without four-year college degrees who have technical training or certifications as well as the direct benefits that a diverse workforce brings to a company.
  • Help hiring managers understand that rebalancing technical job requirements with nontechnical requirements does not lower the quality bar for applicants.
  • Include soft-skills training in onboarding plans for entry-level IT and cyber security roles to support candidates with nontraditional backgrounds.