- link Copy Url - [ Share on twitter ](https://twitter.com/intent/tweet?text=Working With Our Clients To Reduce Their Environmental Impact https://www.3blmedia.com/markdownify/node/1281361?absolute=1&via=3blnews "link to 3 B L Media's Twitter") - [ Share on linkedin ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.3blmedia.com/markdownify/node/1281361?absolute=1 "link to 3 B L Media's Linkedin") - [ Share on facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.3blmedia.com/markdownify/node/1281361?absolute=1 "link to 3 B L Media's Facebook") - [ email Share via email ](mailto:?subject=Working With Our Clients To Reduce Their Environmental Impact&body=ESG News from Veolia North America https://www.3blmedia.com/markdownify/node/1281361?absolute=1 "Share via email") [Sustainable Development Goals](/CSR-News/sustainable-development-goals) # Working With Our Clients To Reduce Their Environmental Impact Dec 17, 2024 10:00 AM ET [Veolia North America Sustainability Report 2024](https://www.veolianorthamerica.com/sustainability?utm_source=3BL) Over the past few years, firms of all sizes are making public commitments, pledging to achieve [ambitious goals](https://info.veolianorthamerica.com/veolia-triple-net-zero-industry-progress-report-2024?utm_source=3BL) for reducing their impact on the environment. They’re taking measures such as cutting back on greenhouse gas emissions, keeping their [waste streams out of landfills](https://www.veolianorthamerica.com/what-we-do/waste-capabilities/zero-waste-landfill?utm_source=3BL) or [adopting water recycling technologies](https://www.veolianorthamerica.com/water-reuse?utm_source=3BL). As a global leader in sustainable energy, waste and water operations with decades of experience, we work directly with our customers to achieve these triple net zero goals. In this section we highlight the work Veolia North America has done this year to support our clients in the municipal, industrial and commercial sectors as they advance their sustainability efforts and get on track to meet their goals. **MEASURING CUSTOMER SATISFACTION** Veolia North America strives to be useful and responsive to our customers and society. An important part of that is measuring customer satisfaction across the company and using the results to improve. We use the Net Promoter Score (NPS) methodology, a customer loyalty metric of how likely customers are to recommend a company’s products or services to others. By tracking our NPS over time and comparing it to industry benchmarks, we can measure our customers’ satisfaction, identify areas of improvement and take action to address customer concerns. NPS is an important Key Performance Indicator (KPI), tied to our multifaceted performance and reviewed monthly by our Veolia North America CEO and Executive Committee. MetricDescriptionUN Sustainable Development Goal2023 North America Result2023 Global TargetCustomer SatisfactionNet promoter index score (out of 100, 30 considered good)9: Industry, innovations and infrastructure49>30**COMBATING CLIMATE CHANGE** We empower cities and industries to embrace a sustainable future by revolutionizing energy efficiency, fostering renewable alternatives to fossil fuels and promoting climate mitigation strategies. **Our 2023** [**Triple Net Zero Readiness Study**](https://www.veolianorthamerica.com/netzeroreadiness?utm_source=3BL) **shows that while many companies have committed to net zero goals, only 52% of those surveyed have actionable plans to achieve them.** That’s where we come in. We are uniquely positioned to address the water, waste and energy goals of our municipal and industrial clients, creating the greatest opportunities for [decarbonization](https://www.veolianorthamerica.com/decarbonization?utm_source=3BL). [Continue reading the full report](https://www.veolianorthamerica.com/sustainability?utm_source=3BL) [![Veolia logo](/sites/default/files/2024-10/veolia-capsule-logo_CMYK_source.png)](/profiles/veolia-north-america) ### More from Veolia North America ###### [Veolia Expands U.S. Hazardous Waste Treatment Leadership Through Strategic Acquisitions and Organic Growth](/news/veolia-expands-us-hazardous-waste-treatment-leadership-through-strategic-acquisitions-and) Jun 26, 2025 11:45 AM ET ###### [The “3rd P”: Why Partnership Is the Key to Successful Public-Private Collaboration](/news/3rd-p-why-partnership-key-successful-public-private-collaboration) Jun 24, 2025 9:00 AM ET ###### [Veolia Opens One of the Largest PFAS Treatment Plants in the U.S., Delivering High-Quality Drinking Water to Over 100,000 Delaware Residents](/news/veolia-opens-one-largest-pfas-treatment-plants-us-delivering-high-quality-drinking-water-over) Jun 20, 2025 10:40 AM ET ###### [Roadmap to Decarbonization: A Step-by-Step Guide for Municipalities](/news/roadmap-decarbonization-step-step-guide-municipalities) Jun 18, 2025 10:00 AM ET ###### [Veolia and City of Sapulpa Partner for World-Class Wastewater Treatment and Environmental Security](/news/veolia-and-city-sapulpa-partner-world-class-wastewater-treatment-and-environmental-security) Jun 16, 2025 9:00 AM ET ###### [Veolia Partners With Jamestown, Rhode Island To Provide High-Quality Water Service](/news/veolia-partners-jamestown-rhode-island-provide-high-quality-water-service) Jun 12, 2025 10:00 PM ET ###### [Veolia Earns Intel’s 2025 EPIC Supplier Award](/news/veolia-earns-intels-2025-epic-supplier-award) Jun 10, 2025 12:00 PM ET ###### [Floating Away PFAS: How Foam Fractionation Works](/news/floating-away-pfas-how-foam-fractionation-works) Jun 3, 2025 10:35 AM ET