- link Copy Url - [ Share on twitter ](https://twitter.com/intent/tweet?text=OptumLabs Chief Physician Executive Discusses Solutions to Enhance the Health Care Experience https://www.3blmedia.com/markdownify/node/322151?absolute=1&via=3blnews "link to 3 B L Media's Twitter") - [ Share on linkedin ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.3blmedia.com/markdownify/node/322151?absolute=1 "link to 3 B L Media's Linkedin") - [ Share on facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.3blmedia.com/markdownify/node/322151?absolute=1 "link to 3 B L Media's Facebook") - [ email Share via email ](mailto:?subject=OptumLabs Chief Physician Executive Discusses Solutions to Enhance the Health Care Experience&body=ESG News from UnitedHealth Group https://www.3blmedia.com/markdownify/node/322151?absolute=1 "Share via email") [Health & Healthcare](/CSR-News/health-healthcare) # OptumLabs Chief Physician Executive Discusses Solutions to Enhance the Health Care Experience Mar 22, 2021 10:05 AM ET ![](/sites/default/files/videos/thumbnails/756216/thumbnail-756216_0013.png) ▶ Video [UnitedHealth Group](https://www.unitedhealthgroup.com/newsroom/posts/2021/2021-3-15-optumlabs-enhance-health-care-experience-603851.html) At a virtual event on the future of health care hosted by Axios, UnitedHealth Group’s Dr. Deneen Vojta discussed how the COVID-19 pandemic has redefined consumers’ expectations with the health care system and how the company is responding to meet those needs. Vojta, who is chief physician executive for OptumLabs and executive vice president of Research & Development at UnitedHealth Group, highlighted opportunities to enhance the health care experience, sharing lessons learned from the past year. She noted that the pandemic impacted consumers immensely, particularly on how care is delivered, where care is delivered and how they define care. **Transforming Health Care in the Home** With the onset of the pandemic, the use of telehealth began to increase and as the need continued, UnitedHealth Group modified our policies and worked with the provider community to make it happen, Dr. Vojta said. Recognizing that not everything can be done using technology or remotely, she highlighted Optum’s [HouseCalls ](https://www.unitedhealthgroup.com/what-we-do/health-workforce/diverse-scholars.html)program, which enables advanced care practitioners to deliver care in the home and meet patients’ health care and social needs. **Solutions to Enhance the Health Care Experience** Dr. Vojta offered [solutions](https://www.unitedhealthgroup.com/insights-solutions/the-path-forward.html) to enhancing the health care experience as policymakers consider ways to modernize the health care system through regulation and legislation. Starting with providers, she stated we must make it easier for providers to do their job by streamlining and standardizing quality reporting by establishing a single, national set of evidence-based care measures. On the patient side, we have to continue to offer financial/benefit incentives, digital assets and resources to allow consumers to manage their own care. For example, UnitedHealthcare’s [Level2](https://www.unitedhealthgroup.com/newsroom/posts/2020-7-13-tech-to-treat-type-2-diabetes.html) program provides a continuous glucose monitor and support to help improve the health of people living with Type 2 diabetes. **Opportunities Ahead** Opportunities for improvement in the health care system have emerged from the pandemic, particularly in addressing disparities in care. “Going forward, we will see a relentless focus to improving in this area,” Dr. Vojta said. She adds that we can do so by thinking about our data insights and understanding why there are such disparities in care, and training a health workforce that reflects today’s society, noting UnitedHealth Group has been investing in [clinical scholar programs](https://www.unitedhealthgroup.com/what-we-do/health-workforce/diverse-scholars.html) to help fund a diverse workforce in the direct delivery of care. DISCOVER MORE **The Path Forward** The Path Forward outlines our perspective on how to develop a modern, next-generation health system that works better for everyone. [*Learn More*](https://www.unitedhealthgroup.com/content/uhg/en/insights-solutions/the-path-forward.html) [![](/sites/default/files/Clients/Screen_Shot_2015-02-09_at_1.40.04_PM.png)](/profiles/unitedhealth-group) ### More from UnitedHealth Group ###### [New Report Paints a Complex Picture of Americans' Health ](/news/new-report-paints-complex-picture-americans-health) Dec 13, 2021 8:35 AM ET ###### [Building Bioinformatics Program for Students at Historically Black University](/news/building-bioinformatics-program-students-historically-black-university) Nov 22, 2021 8:25 AM ET ###### [UnitedHealth Group Included in the Dow Jones Sustainability North America and World Indices for 23rd Consecutive Year](/news/unitedhealth-group-included-dow-jones-sustainability-north-america-and-world-indices-23rd) Nov 16, 2021 1:30 PM ET ###### [Helping Children Access Care in Our Nation's Capital](/news/helping-children-access-care-our-nations-capital) Nov 10, 2021 8:15 AM ET ###### [New Health Report Identifies Need to Address Mental and Behavioral Health Among Teens and Children in the U.S.](/news/new-health-report-identifies-need-address-mental-and-behavioral-health-among-teens-and-children) Oct 7, 2021 11:25 AM ET ###### [Optum Awards $1.4 Million in Maternal Health Grants to Five Community Organizations](/news/optum-awards-14-million-maternal-health-grants-five-community-organizations) Sep 22, 2021 9:25 AM ET ###### [UnitedHealth Group Donates $4.5 Million to Advance Health Equity Among Underserved Communities Across Oklahoma](/news/unitedhealth-group-donates-45-million-advance-health-equity-among-underserved-communities) Sep 10, 2021 11:00 AM ET ###### [United Health Foundation Donates $1 Million to Support Residents of Louisiana Affected by Hurricane Ida](/news/united-health-foundation-donates-1-million-support-residents-louisiana-affected-hurricane-ida) Sep 3, 2021 9:25 AM ET