Upload up your best audio files and captions for your content Attached file *122909\_csrmin.mov* with *mov* extension available at *https://3blcdn.com/videos/original/122909\_csrmin.mov* - link Copy URL - [ Share on X ](https://twitter.com/intent/tweet?text=How was this small town of Kelowna in Canada suppossed to help the homeless access healthcare? It would take two simple decisions; to work collaboratively and to focus on one individual at a time creates a culture shift on the frontlines. https://www.3blmedia.com/markdownify/node/10163?absolute=1&via=3blnews "Share on X") - [ Share on linkedin ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.3blmedia.com/markdownify/node/10163?absolute=1 "Share on Linkedin") - [ Share on facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.3blmedia.com/markdownify/node/10163?absolute=1 "Share on Facebook") - [ email Share via email ](mailto:?subject=How was this small town of Kelowna in Canada suppossed to help the homeless access healthcare? It would take two simple decisions; to work collaboratively and to focus on one individual at a time creates a culture shift on the frontlines.&body=ESG News from AstraZeneca Canada Inc. https://www.3blmedia.com/markdownify/node/10163?absolute=1 "Share via email") # How was this small town of Kelowna in Canada suppossed to help the homeless access healthcare? It would take two simple decisions; to work collaboratively and to focus on one individual at a time creates a culture shift on the frontlines. ##### Like so many mid-sized cities in Canada today, Kelowna has a growing number of homeless and street-involved people. With a population of just over 100,000 there are an estimated 500 absolutely homeless and 5,000 more under-housed persons in the city - and Nov 9, 2010 8:51 AM ET Campaign: [Stories from the Frontlines of Providing Health Care: AstraZeneca's Canada Frontline Health Program](/news/campaign/stories-frontlines-providing-health-care-astrazenecas-canada-frontline-health-program) [Listen to the AUDIO STORY](http://www.frontlinehealth.ca/stories/audio_story/storyaudio.aspx?xmlID=60&pointObj=_level0.mapHolder_mc.dot1&onLoad=[type+Function]) **GRASSROOTS COALITION IN KELOWNA HELPS THE HOMELESS MOVE OFF THE STREET** Andrew Hughes is the Director of Primary Care at the Outreach Urban Health Centre, the neighbourhood health clinic. He saw that the lack of organized access to care and services was a major challenge for these vulnerable populations. We had a specifically complex individual on the street, who was actually an alcoholic woman in a wheelchair, and what was happening is, we’re detoxing her. She’s revolving back because she can’t get into treatment without a window between detox to treatment to transition then into sort of long-term strategies for care. At some point, she always has a gap within the service so that then she relapses and then ends up going back on the street. So we said, Okay, the client’s ready to change, can we get the system ready for her change plan? Okay, let’s get all the players in place. I need somebody from detox here, somebody from the transition house, somebody from the long-term care plan, somebody that’s from the outreach that’s connected with them and someone else from the women’s shelter and of course, the client themselves. I said, we’ve got everybody together. And essentially from that, we said, okay, well, first of all, tonight you’re going to the shelter, and the shelter person’s there saying, Yup, you’ve got a bed. And you said, Okay, when is the detox bed available? Tomorrow morning—great! Detox person’s there saying, Okay, tomorrow morning, you’ll have a detox bed. How long does that detox take? Well, the detox take seven days. Okay, at day seven, where does she go? Okay, well, she can go into the transition home. Do you have a bed? Yes. Okay, I’ll hold that bed make sure it’s available come day eight. Okay, then you go there. Okay. How long does that last for? Twenty-eight days. Okay. So we’re looking then at 38 days from now. Where does she go? From there, then she goes into the long-term care. Okay, cool. Can we create a bed 38 days from now from that, and then that person is there and she said, Yes, I can. Perfect, let’s line it up. Immediately after that meeting, that person was off the street because that person went with the shelter person immediately. And I was, like, we just got a person off the street in a one hour meeting. Huh! Let’s do it again. [READ THE FULL STORY HERE:](http://www.frontlinehealth.ca/transcript_en.aspx?story_id=60) For more information on Partners in Community Collaboration or to make a donation contact: The Urban Outreach Health Unit 455 Leon Ave., Kelowna, BC V1Y 6J4 Phone: 250 - 868 - 2230 AZ10163 ### Additional Media #### Audios 1. [ Audios 1 ](https://3blcdn.com/videos/original/122909_csrmin.mov "Audios 1") [![](/sites/default/files/Clients/Snapshot_2010-09-02_11-12-52.gif)](/profiles/astrazeneca-canada-inc) ### More from AstraZeneca Canada Inc. ###### [The last week to view the photographs from the frontlines of health, Beyond Barriers: Dalhousie University, Halifax, Nova Scotia](/news/last-week-view-photographs-frontlines-health-beyond-barriers-dalhousie-university-halifax-nova) Nov 29, 2010 9:20 AM ET ###### [Beyond Barriers: Photographs from the Frontlines of Health ON DISPLAY NOW](/news/beyond-barriers-photographs-frontlines-health-display-now) Nov 26, 2010 2:00 PM ET ###### [Halifax, Nova Scotia: Award-winning Canadian journalists and AstraZeneca exhibit photo essay to celebrate the courage, compassion and ingenuity of health practitioners who have dedicated themselves to working with Canada's most vulnerable populations.](/news/halifax-nova-scotia-award-winning-canadian-journalists-and-astrazeneca-exhibit-photo-essay) Nov 22, 2010 9:00 AM ET ###### [Addressing Frontline Healthcare Concerns - With A Laundromat](/news/addressing-frontline-healthcare-concerns-laundromat) Nov 14, 2010 5:52 PM ET ###### [Helping adolescents conquer addiction](/news/helping-adolescents-conquer-addiction) Nov 11, 2010 10:09 AM ET ###### [Canadian Aboriginals face numerous social, political and historical barriers to education. So how do you prepare Aboriginal students for university and how do you make sure their studies are successful?](/news/canadian-aboriginals-face-numerous-social-political-and-historical-barriers-education-so-how) Nov 8, 2010 10:45 AM ET ###### [Building a Community Health Centre One Square Foot at a Time: The tough task of keeping health professionals in an area that's economically depressed.](/news/building-community-health-centre-one-square-foot-time-tough-task-keeping-health-professionals) Nov 4, 2010 4:12 PM ET ###### [Have a research idea to help frontline populations receive healthcare? Submit a funding application to AstraZeneca](/news/have-research-idea-help-frontline-populations-receive-healthcare-submit-funding-application) Oct 27, 2010 1:45 PM ET