The Human Factor

The Human Factor

Understanding that no two customers’ circumstances are the same, EnergyAustralia is doing its part to offer a helping hand to households and businesses struggling with energy bills by providing tailored hardship assistance.

New frontline employee Luke Maisey enjoys helping customers through tough times.

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In the maelstrom of a pandemic, a kind word and a listening ear can make all the difference to people struggling to cope. EnergyAustralia is reaching out and supporting customers amid #COVID19. #CLPGroup #CLPsustainability #CLPInnofinity
Monday, January 25, 2021 - 4:00am

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Luke Maisey is here to help. He spends his days listening to people’s problems, offering them sympathy and advice, and gently helping them to get through their tough times.

“It’s nice to be in a role and a business where I feel I can make a difference and help individuals through this tough time in our country’s history,” he says with a smile.

Luke is one of the 100 new frontline employees taken on in Victoria by EnergyAustralia to support customers amid COVID-19. 

Formerly the manager of a family-owned travel business, he helps customers through the company’s EnergyAssist programme which has been significantly expanded to respond to customers facing difficulties because of the pandemic...

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