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3BL Blog

How To Do a Good Job on a Nonprofit Board

So you've joined the board of a nonprofit where you care about the mission and the work, you think you can be useful, and you like some of the people you'll be working with--the ones you've met so far. What do you do next in order to be productive?

1. Learn more about the organization and the community you serve.

  • Spend some time with the nonprofit's CEO (and if appropriate and

...
  • Read more about How To Do a Good Job on a Nonprofit Board
  • Alice Korngold's blog

Nothing blue about this airline

Imagine. An airline people actually like to fly. A low-fare carrier that provides friendly service as well as such amenities as leather seats, live TV, XM radio and unlimited snacks. That’s JetBlue. JetBlue also makes money. That alone makes it an anomaly in the dismal airline business.

Those friendly flight attendants, ticket-takers, reservations agents, grounds personnel and pilots (at least a couple who I met) are, as it happens, the key to the success of JetBlue. That was my takeaway after spending some time with the company and its people for a story about JetBlue and its CEO, Dave Barger, that I wrote in the current issue of FORTUNE. It’s part of my year-long series for the magazine on FORTUNE 500 companies.

Here’s how it begins:

Welcome aboard,” says the CEO of JetBlue Airways. “I’m Dave. It’s a first-name-basis airline. My door is open.”

It’s a steamy Florida morning, and Dave Barger, a 51-year-old airline-industry lifer, is addressing a new class of about 160 students at JetBlue University, the airline’s training center next to Orlando’s airport.

In a few days, after a brief history of the airline (it was originally going to be called Taxi), a thorough immersion in its core values (safety, integrity, caring, passion, and fun), a sobering analysis of industry economics (including the meaning of VFR, CASM, and BELF), and mundane sessions on uniforms and employee benefits, these new crew members will go to work as ticket takers, baggage handlers, and ground crew at some of the 56 airports served by JetBlue (JBLU).

  • Read more about Nothing blue about this airline
  • Marc Gunther's blog

When it comes to green issues, we are transfixed by tokens

A recent survey asked leading environmental campaigners for one thing they would want to ban on ethical grounds, and one favourite ethical innovation or product. The answers are illuminating precisely because they are, taken as a group, incoherent and often tokenistic.

Products to ban include outdoor patio heaters, incandescent light bulbs (score on that one, then), bluefin tuna, 4x4 cars, private health insurance and plastic bags.

There's big stuff in there as well - military aircraft, coal fired power stations and the like.

The favourite products often go to the quirky. A wind-up torch. A folding bicycle. Organic boxer shorts. More substantial answers include electric vehicle technology, locally grown food, ethical investment vehicles.

It shouldn't be a surprise that there is such a diversity in the answers. The environmental movement is hardly one homogenous branch of thought.

But I am interested that the politicians polled generally came up with substantial answers - focused on the big priorities and big issues - and campaigners came up with small-fry (a generalisation, certainly not all of them did).

It fuels my suspicion that the target of campaigns is often fuelled by certain factors that are not related to the substance of the issue.

1. Proximity. Things that campaigners see in front of them that annoy them become targets for criticism and action. Outdoor patio heaters, for instance. And plastic bags.

  • Read more about When it comes to green issues, we are transfixed by tokens
  • Mallen Baker's blog

Nature’s Entrepreneurs

As I mentioned in a previous post, one of the challenges when talking about sustainability is wondering how you (or I) could possibly do anything to help the dire situation our planet is facing.

One of the most exciting parts of my Global Sustainability class from last week was the discussion of how entrepreneurs and innovators are looking at sustainability not as a problem, but as an opportunity.

An opportunity to make a difference, yes. But also an opportunity to make...

  • Read more about Nature’s Entrepreneurs
  • Ashley Jablow's blog

Japanese Women Reassess Gender Equity

The Japanese are one big family, it is often said. Small trends and changes in the family mood are amplified and exaggerated in the press--no matter if the trends are real or imagined. In fact, there is a whole industry, involving TV commentators, the print press, social scientists, and small businesses, that taps into these blips. One of the most salient trends I detected during my recent trip to Japan (visiting Tokyo, Yokohama, and Kushiro) was a subtle shift in the attitudes of young women toward gender equity.

A few weeks ago, the New York Times ran a story about a new trend in Japan--again whether it is real or imagined is debatable. The article (titled "With Jobs Scarce in Japan, Women Become Professional Flirts") said that some women are choosing to become hostesses in order to survive during the recession and that the image of hostessing as a job has gained some respectability. The article's sensational photo featured a single mother who works as a hostess (oh no, Japan's mothers are becoming prostitutes!).

I asked a Japanese friend, who is an MBA candidate in Japan, about this article and she said that the deeper issue is that single women in their late 20s and 30s are kicking up their search for financial stability. This drive includes doing previously shunned jobs or searching for husbands by engaging in "kon katsu" or "marriage hunting," which includes the use of websites that help women find men. Given the U.S. media's fondness for exoticizing Japan, what are we to make of this new trend? During my recent trip, I was eager to find out.

After talking with many people during this trip, my view is that this trend is both much ado about nothing and much ado about something very subtle, but not necessarily what one would expect on the surface. Keep in mind my view is based on conversations only, not quantitative analysis.

  • Read more about Japanese Women Reassess Gender Equity
  • one's blog

How Cause Capitalism Helps This Underdog Lead the Pack

How many Staples do you have in your neighborhood? I count three of the ubiquitous office supply stores within a 2.5-mile radius of my place. I’m about to introduce you to a man who doesn’t just provide an alternative experience to the titanic chain, but runs an incredibly successful business.

But first, let’s understand how big Staples really is. As the largest office supplier in the world and pioneer of the office superstore concept, Staples netted $23 billion in sales in 2008, or twice as much as Office Depot.

So how does one man earn a chunk of Staples’ market share by doing good and earning a profit?

I interviewed Mike Hannigan who founded Give Something Back with Sean Marx in 1991.  Give Something Back is now the West Coast’s largest independent office supplier with corporate offices in three cities and 12,000 clients and 40 distribution centers nationwide. You’re reading about Give Something Back now, not because of the company’s overnight delivery or tremendous selection of recycled products, but because it donates all after-tax profits to nonprofits through a balloting system that involves its customers and employees. Based on Newman’s Own business model, Give Something Back has donated more than $4 million (80% of its accumulated profits) to nonprofit organizations in the last 18 years. In 2007, Mike and his team did $26 million in sales.

If you’re inspired by Mike’s success in running a profitable business and doing good in the world, I offer some guiding principles to get you started:

Stand for something beyond profit.

  • Read more about How Cause Capitalism Helps This Underdog Lead the Pack
  • Olivia Khalili's blog

Mieko Nakabayashi: Japan Must Stop Wasting Money

I just saw my old friend and former colleague Mieko Nakabayashi. She is now a bright star in the Democratic Party of Japan (DPJ) who is running to represent Kanagawa's first district in Japan's lower house in the Aug. 30 national election. In many ways, she epitomizes Japan's opposition the DPJ: She is hard-working, innovative, and conservative on budget issues.

Mieko was doing "yuudachi" (evening campaigning at subway stations, targeting people coming home from work). This aspect of Japanese elections is the core of democracy here; the candidate and her staff burst on to the public squares near commuter railway stations to make the case for their candidacy. A DPJ politician who introduced Mieko harshly criticized former prime minister Junichiro Koizumi's deceptive administration, which he said only focused on postal reform. Today is the first official day of Mieko's campaign and she is working from 6am to 9pm each day to get her message out:

True to her unique background working on budget issues at the U.S. Senate years ago, she is a blue dog (in fact, her campaign color is marine blue, a link to Yokohama's maritime culture), fiscal conservative. In line with the top pillar of the DPJ platform, her key message is, Japan must stop wasting money. It is already the most in debt rich country in the world. Like the GOP in the United States, Mieko compared Japan's budget to a household, asking passersby whether they would feel OK with running a household with such high levels of debt (to income).

  • Read more about Mieko Nakabayashi: Japan Must Stop Wasting Money
  • one's blog

Green Denial Amongst Smaller Businesses

Houston, we have a problem, and I mean we ALL have a problem.

The UK Environment Agency yesterday reported that more than 50% (from a sample of 7000) of small and medium sized businesses said “an environmental policy was of ‘no use’ to their business in the current climate.” The same research also showed a fall in the appreciation about their...

  • Read more about Green Denial Amongst Smaller Businesses
  • David Connor's blog

The Best Ice Breaker for Business Development

When walking into a reception filled with people I need to meet, I've always been able to turn it into an enjoyable experience by asking people what kind of volunteer work they do. It's even more fun for me when they're involved on nonprofit boards; this opens up a world of wonderful conversation--all the way from learning about the work of the organization, to how the person found it, to the fascinating group dynamics of boards, to leadership, etc.
 
At lunch today, sitting with two corporate CEOs who were meeting for the first time, I...
  • Read more about The Best Ice Breaker for Business Development
  • Alice Korngold's blog

A Little Less Conversation, A Little More Action Please

This time around I want to share some thoughts and ideas that came up for me this week about CSR and the conversations we have about it (and as a preview, if you keep reading, you’ll get to hear what Elvis Presley thinks of sustainability).

The other day I had the chance to sit in on a conference call and presentation hosted by the Stanford Graduate School of Business Office of Executive Education and their Business Strategies for Environmental Sustainability (BSES) program. Part presentation and part sales pitch for the upcoming BSES in October, the webinar entitled “...

  • Read more about A Little Less Conversation, A Little More Action Please
  • Ashley Jablow's blog

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